ICQEM – 2014

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ICQEM - 2014 - Capa

“For the first time we are promoting the International Conference on Quality Engineering and Management, taking place at the School of Engineering of the University of Minho, in the historic city of Guimarães.

This event combines two areas that are not usually brought together: Quality Engineering and Quality Management. We hope that the results of our effort will translate into a successful venture, to be repeated on a periodic basis, making gradualy of this conference an inportante scientific event in the field of quality.”

Saiba mais sobre a ICQEM – 2014 aqui.

Índice


Session A1 – Standards I

Benefits of implementing Service Management Standard ISO 20000s
Santi Cots, Marti Casadesús, Frederic Marimon

Reasons, benefits and difficulties associated with ISO 9001 certification for sugar and ethanol companies
Eduardo Salgado, Caio Ferreira, Carlos Henrique Mello, Carlos Eduardo da Silva, Paulo Sampaio

Reasons, benefits and difficulties associated with ISO 9001 certification for sugar and ethanol companiesAnalysis of training programs in the field of Quality Management Systems in Spain
Luc Yaya, Frederic Marimon, Josep Llach, Merce Bernardo





Session A2 – Quality Management and Continuous Improvement I

Making Quality Management attractive for Small and Medium Sized Enterprises
Willy Vandenbrande

Laboratory Management considerations when working with Nano-Engineered Materials
Shalini Singh

Innovation, Total Quality and Performance: a study of ISO 9000 certified organizations in Portugal
António Fernandes, Luís Lourenço, Maria José Silva





Session A3 – Supply Chain Quality Management

LIPOR’s Value Chain
Inês Inácio

Supply chain management practices and firms’ operational performance. An empirical study of Vietnam garment industry
Huy Truong, Maria do Sameiro Carvalho, Ana Cristina Fernandes, Paulo Sampaio, Duong Thi Binh An, Duong Hoang Hiep

Literature review of QM and SCM: a perspective of integration
Ana Cristina Fernandes, Huy Truong, Paulo Sampaio, Sameiro Carvalho

An extensive structural model of supply chain quality management and firm performance
Ana Cristina Fernandes, Huy Truong, Paulo Sampaio, Sameiro Carvalho Huy Truong, Paulo Sampaio, Maria do Sameiro Carvalho, Ana Cristina Fernandes, Duong Thi Binh An





Session A4 – Quality Management in Portuguese I

Gestão da Qualidade e Terceirização: um estudo do setor brasileiro
Roberto Luís de Figueiredo dos Santos Júnior

Referencial de Qualidade para a Indústria do Petróleo e do Gás, baseado na ISO/TS 29001:2010 e a aplicabilidade desses requisitos nos Tratamentos Térmicos de Soldaduras, em conformidade com a EN ISO 17663:2009
J. Alexandre Silva

Application of Routine Management in the Southern Management Construction Sector in the Dispenser Company of electric energy in the State of Ceará – Brasil
Maria Glauciane Lima Eduardo Rocha, Mônica Suely Guimarães de Araújo, Frederico Romel Maia Tavares, Francisca Jeanne Sidrim de Figueiredo, Rosa Maria de Medeiros Marinho

Application of Statistical Process Control to Evaluate the Effectiveness of Replacing Ordinary Plumbing Fixtures in an Educational Institution
Elisa Henning, Andreza Kalbusch, Leandro Zvirtes, Andrea Cristina Konrath, Olga Maria Formigoni Carvalho Walte





Session B1 – Standards II

Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Iñaki Heras Saizarbitoria, German Arana, Erlantz Allur

Gastronomy Management: a comparative analysis of the existing quality standard
Raúl Escalante, Merce Bernardo, Joan Roca, Anna Arbussà

A standard proposal for biological resources centres
Anabela Martins, Nelson Lima, Paulo Sampaio





Session B2 – Quality Management and Continuous Improvement II

Quality management principles and practices impact on the companies’ quality performance
Síria Barros, Paulo Sampaio, Pedro Saraiva

Process Performance Management: the impact of performance indicators on the organizational profitability
Hayat Awan, Ishaq Bhatti, Zahid Razaq

Quality Scoreboard: a proposal
Pedro Domingues, Ana Gomes, Paulo Sampaio, Pedro Saraiva

Accreditation Model for Local Health Trusts – a case study
Ana Fonseca, Sónia Duarte Silva





Session B3 – Integrated Management Systems I

How does Human Resource Management influence the implementation of Integrated Management Systems?
Alexandra Simon, Merce Bernardo

Integrated Management Systems in the Food Sector: Insights from a Dairy Plant
Maria Gianni, Katerina Gotzamani, Fotis Vouzas

An Integrated Vision for Urban Management
Paulo Sousa





Session B4 – Quality Management in Portuguese II

Learning Organizations: the IPP case
Rui Valente

Metodologia para Desenvolvimento de Novos Produtos Integrando Kansei e QFD
Waldemar Neto, António Ramos Pires

Desafios à Governação Municipal em Portugal: o desenvolvimento de um Modelo Integrado de Gestão ao serviço do cidadão
Agostinho Cardoso





Session C1 – Standards III

An exploratory study of the correlation between ISO 9001 certification and corporate performance of Italian companies
Fiorenzo Franceschini, Maurizio Galetto, Luca Mastrogiacomo

A literature review on internalization of quality standards
Juan Tarí, José Azorín, Jorge Moliner, María Gamero

ISO 9001:2015 Revision
Luís Fonseca





Session C2 – Quality Management and Continuous Improvement III

The mediating effect of advanced information systems between quality management practices and performance
Josep Llach, Frederic Marimon, Maria Almeida

Innovation for excellence in organizational management
Sónia Gomes Marques

Improving the Quality of the Wine Tasting Process
Helena Alvelos, Ana Raquel Xambre, Ana Luísa Ramos, Leonor Teixeira, Bento Amaral





Session C3 – Integrated Management Systems II

Quality Management and Integrated Management System of Consultancy Company in Energy Sector
Bogomil Manchev, Boyka Nenkova, Emil Tomov

Developing an integrated management system in a waste treatment facility
Marco Marques, Isabel Silva, Pedro Domingues





Session C4 – Quality Management in Portuguese III

Gestão da qualidade: um modelo para escritórios de advocacia
Roberto Figueiredo, Priscila Pinto

Gestão da Qualidade ISO 9001 em Incubadoras de Empresas: a visão apartir do Processo de Análise Crítica
Arnaldo Gaio, Haroldo Clarim, Maria Gabriela Simões

CRM in the libraries context: proposal of implementation in CEFET/RJ Central Library
Lívia Lima, Rogerio Carvalho





Session D1 – Standards IV

ISO 9001 Certificate Withdrawal
Carlos Cândido, Luís Coelho, Rúben Peixinho

Analysis of experiences on Quality Management Systems in Spain: Background and statistical trends
Luc Yaya, Frederic Marimon, Alexandra Simon, Marti Casadesu

Diffusion and efficiency of ISO 9001 in Portugal: a qualitative and quantitative study from a holistic theoretical perspective
Alcina Dias, Iñaki Heras-Saizarbitoria





Session D2 – Quality Management and Continuous Improvement IV

The influence of supplier partnership in the new product development process: a literature review
Simone Sarges, Fernando Romero

Methodology to reduce cancellations of scheduled surgeries
Clara Bento Vaz

Use of sectorial essential models in organizational interventions aiming at the implementation of quality assurance processes
JULIÃO MUSSA, JOÃO ÁLVARO CARVALHO, PAULO SAMPAIO





Session D3 – Six Sigma I

Improving supply chain information sharing using design for six sigma
Erin Mitchell, Jamison Kovach

Six Sigma DMAIC project to improve the performance of an aluminum die casting operation
Pedro Marques, Robert Matthé

Use of Six Sigma strategy in the plastic injection sector to reduce rejected pieces in a sewing industry of Cariri-CE, Brazil
Ferreira Lima, Frederico Tavares, Francisca Figueiredo, Otavio Oliveira





Session D4 – Quality Tools I

Recommending actions criteria in FMEA: a survey in Brazilian automotive companies
Dimas Aguiar, Valério Salomon

Failure Modes Effects Analysis (FMEA) For Review of a Diagnostic Genetic Laboratory Process
K. Claxton, Nicky Campbell-Allen

An innovative approach for planning and execution of pre-experimental runs for Design of Experiments
Muhammad Farooq, Henriqueta Nóvoa, António Araújo, S. Tavares





Session E1 – Quality Management in Higher Education

Trade-offs between teaching and research activities as antecedents of student satisfaction
Jasmina Berbegal-Mirabent, Marta Mas, Frederic Marimon

A systematic literature review on quality management in higher education: a trend towards integration
Maria Manatos, Claúdia Sarrico, Maria J Rosa

A Comprehensive Internal Quality Assurance System at University of Minho
Isabel Santos, Graciete Dias

The impact of the field of study on students’ perceived quality in a Higher Education Institution certified by ISO 9001
Renata Freitas, Vanda Lima





Session E2 – Quality Management and Continuous Improvement V

The role of quality management practices in operational performance: an empirical study in a transitional economy
Huy Truong, Paulo Sampaio, Maria do Sameiro Carvalho, Ana Cristina Fernandes, Duong Thi Binh An

Financial and non-financial performance improvements through the extensive use of quality cost information
Jorge Novas, Margarida Saraiva, António Ramos Pires





Session E3 – Six Sigma II

Design for Six Sigma (DFSS): an application to the service sector
Pedro Marques, Pedro Saraiva, José Requeijo, José Correia, Francisco Guerreiro

Using a Six Sigma Project to Improve Canteen Quality and Management
Alberta Araújo, Rui Lima, Gilberto Santos, Diogo Moreira, M. Rui Alves





Session E4 – Quality Tools II

Analyzing the feedback structure of failure management in manufacturing systems
Henrik Glöckner, Robert Schmitt

Using a Six Sigma Project to Improve Canteen Quality and ManagementAcceptance Sampling for Non-Gaussian Variables with Robust Methods – Part II
Elisabete Carolino, Isabel Barão

Applying quality management practices in small companies: a case of 5S implementation in a Portuguese manufacturer
Carla Pires, Marlene Amorim





Session F1 – Quality Management in Services I

Identifying and solving some conceptual issues associated with the adoption of a generic service quality scale: the E-S-QUAL case
Luc Yaya, Frederic Marimon, Marti Casadésus

Assessing service quality in public transport: the causal role of demographic characteristics and any perception difference among the subcategories
Luc Yaya, Mireia Fortià, Carme Canals, Lluís Soler

Understanding Customer Value: Case Application in Call Centers
Elizabeth Cudney, Vaibhav Adewar





Session F2 – Quality Management in Services II

Assessing Customer Satisfaction and Loyalty in the Retail Sector
Ana Rita Biscaia, Maria João Rosa, Cláudia Sarrico

The evolution of service quality measurement scales: a review of the applications and extensions of SERVQUAL
Marlene Amorim





Session F3 – Total Quality Management

Total Quality Management and best practices to evaluate a management of change project
Fernanda Fontes, Adherbal Netto

Analysis of the EFQM Excellence Model as a Tool for a Sustainable Business Approach
Francisco Duarte, José Oliveira

A Study of Critical Success Factors in Applying Thailand Quality Award Framework in an Electronic Manufacturing Company: A Case Study
Chaicharit Kittichai, Rachavarn Kanjanapanyakom, Prapaisri Ayudthya





Session F4 – Quality Tools III

Redesigning a job using the QFD approach: the case of the customer service in a call centre
Ana Cristina Sá, Patrícia Moura e Sá

The utilization of Z and W charts for controlling service processes
José Gomes Requeijo, Rogério Puga-Leal, Ana Sofia Matos

Manufacture optimisation with the criation of the method quality execution systems: fusion of the systems SCADA, E.R.P. and M.E.S. and use of basic quality tools
Carlos Santos, Vanessa Brandão