A Gestão da Qualidade: aplicação no sector hoteleiro

1.INTRODUÇÃO
2.GESTÃO DA QUALIDADE TOTAL
2.1.QUALIDADE NOS SERVIÇOS TURÍSTICOS
3.OPÇÕES METODOLÓGICAS
4.RESULTADOS
5.CONSIDERAÇÕES FINAIS

Susana Alves Rocha é licenciada em Contabilidade e Fiscalidade pela Escola Superior de Gestão e Tecnologia de Santarém e Mestre em Gestão – Especialização em Recursos Humanos pela Universidade de Évora. Os seus interesses de investigação são nas áreas de Gestão da Qualidade; Turismo; Organização e Administração de Empresas; Contabilidade.

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