A qualidade na Delta Cafés

1. A GESTÃO DE ROSTO HUMANO

PRAHALAD, C.K. e A. HAMMOND (2002). ‘Serving the world’s poor’, Harvard Business Review, September.
PORTER, M. E. e M. R. KRAMER (2002). ‘The competitive advantage or corporate philanthropy’, Harvard Business Review, December.
MARTIN, R. L. (2002). ‘The virtue matrix: calculating the return on corporate responsibility’, Harvard Business Review, March.
GOODPASTER, K. E. e J. B. MATTHEWS, JR. (1982). ‘Can a Corporate Have a Conscience?’, Harvard Business Review, February.
SMITH, C. (1994). ‘The new corporate philanthropy’, Harvard Business Review, June.
KANTER, R. M. (1999). ‘From spare change to real change: the social sector as beta site forbusiness innovation’, Harvard Business Review, June.