Benchmarking and QFD – Joint application to the development of engineering courses

1. OBJECTIVES AND METHODOLOGY
1.1 BENCHMARKING
1.2 QUALITY FUNCTION DEPLOYMENT
2. FINDINGS
3. CONCLUSIONS, LIMITATIONS AND FURTHER WORK

Filipe José Didelet Pereira has PhD, MSc and BSc degrees in Mechanical Engineering and is an Associate Professor (Professor Coordenador) at Escola Superior de Tecnologia, Setubal Polytechnics. He was for several years a Maintenance Engineering Coordinator and Supervisor in the chemical industry. His main scientific areas of research are reliability prediction of flow and thermal equipment by means of mathematical and functional models and maintenance and mathematical modelling for process equipment. He has several publications in the precedent areas.

Dr. José Filipe Castanheira Pereira Antunes Simões, BEng MPhil PhD. Lecturer in the scientific area of Technology and Industrial Organization, Mechanical Engineering Department, at Setúbal School of Technology /Polytechnic Institute of Setúbal, Portugal.

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