| Referências Bibliográficas | ALCOBIA, P. (2001). Atitudes e satisfação no Trabalho. In J.M. Carvalho Ferreira, J. Neves,.
A. Caetano (Coords.), Manual de Psicossociologia das Organizações (pp. 281-306). Lisboa:
McGrawHill.
BRYMAN, A e CRAMER, D. (1993). Análise de Dados em Ciências Sociais: Introdução às Técnicas utilizando o SPSS. Oeiras: Celta.
CARSON, K. D.; CARSON, P. P.; LANFORD, H. e ROE, C. W. (1997). The effects of organization-based self-esteem on workplace outcomes: an examination of emergency medical technicians.
Public Personnel Management. 26(139-156)
CASCIO, W. F. (1995). Managing Human Resources – Productivity, Quality, of Work life, Profits.
New York: Macgraw-Hill.
CHAMBEL, M.J. (2005). Stress e bem-estar nas organizações. In A. Marques Pinto & A. Lopes da Silva (Eds.). Stress e Bem-Estar. Lisboa: Climepsis
CROSBY, L.A., GRISAFFE, D.B. e MARRA, E.R. (1994). The impact of quality and customer satisfaction on employee organizational commitment. Marketing and Research Today,
February, 19-30.
CUNHA, M.P.; REGO, A. CUNHA R.C. e CABRAL CARDOSO, C. (2006). Manual de Comportamento Organizacional e Gestão, Lisboa, Editora R.H
DALE, B. G., COOPER, C. L. e WILKINSON, A. (1997). Managing Quality e Human Resources – A Guide to Continuous Improvement. Massachusetts, Blackwell Publishers.
DEMING, W. E. (1994). The new economics for Industry, Government, Education, (2nd ed.), MIT Center for Advanced Engineering Study: Cambridge, MA. DIENER, E. e SCOLLON, C. (2003). Subjective well-being is desirable, but not the summum
bonum. Interdisciplinary workshop on well-being, 1-20. University of Minnesota.
JUHL, H.J., KRISTENSEN, K., KANJI, G.k. e BATLEY, T.W. (2000). Quality management: a comparison of cultural differences, Total Quality Management. 11 (1), 57-65.
JURAN J. M. e GRYNA F. M. (1993) Quality Planning and Analysis, third edition. McGraw-Hill, 1993.
KRIETNER, R., KINICKI, A. & BUELENS, M. (2002). Organizational Behaviour. Second Edition.
Berkshire: McGraw-Hill.
LAM, S. K. (1994). Quality management and job satisfaction – An empirical study. International Journal of Quality e Reability Management, 12 (4), 72-78.
LAWLER, E. E. (1994). Total quality management and employee involvement: Are they compatible.
Academy of Management Executive, 8(1), 68-76.
MCCABE, D. e KNIGHTS, D. (1999). Are There No Limits To Authority?: TQM and Organizational Power. Organization Studies. 20 (2),197-224.
MORROW, P.C. (1997). The measurement of TQM principles and work-related outcomes, Journal of Organizational Behaviour, 18 (3), 363-376.
NEWSTROM, J.; GARDNER, D. e PIERCE, J. (1999). A neglected supervisory role: Building self-esteem at work. Supervision, 60 (2), 9-13.
PERRY, J. (2004). Quality & Wellness – the real meaning. National Quality Institute. http://www.nqi.ca/articles/
PIERCE, J.L. GARDENER, D. G. (2004). Self-esteem within the work and organizational context: a review of the organization-based self-esteem literature. Journal: Journal of Management, Jan 2004, Volume: 30 Issue: 5 pp.591-622
PIRES, A.M.R.(2007). Qualidade. 3ª Edição. Lisboa, Edições Sílabo.
PSYCHOGIOS, G. A. (2005). Towards a contingency approach to promising business management paradigms: The case of total quality management. Journal of Business and Society,
18(Double Issue 1&2), 120-134.
PUAY, S. H., TAN, K.C., XIE and M. e GOH, T.N. (1998) A comparative study of nine national quality awards, The TQM Magazine, 10 (1), 30-39.
REBECCA, A. (1999). The Relationship Between Differential Inequity, Job Satisfaction, Intention to Turnover, and Self-Esteem. Journal of Psychology Interdisciplinary and Applied.133(2), 205-216.
RYAN, R. M. e DECI, E. L. (2001). On happiness and human potentials: A review of research on hedonic and eudaimonic well being. Annual Review of Psychology, 52, 141-166.
SIQUEIRA, M. M. e PADOVAM, V. A. (2004). Influências de percepção de suporte no trabalho e de satisfação com o suporte social sobre bem-estar subjectivo de trabalhadores. 5º Congresso
Nacional de Psicologia da Saúde – Actas (pp. 659-664). Lisboa: Instituto Superior de Psicologia Aplicada.
SIRGY, M. J., EFRATY,, D., SIEGEL, P & LEE, D. (2001). A new measure of quality of work life (QWL) based on need satisfaction and spillover theories. Social Indicators Research, 55, 241-302.
STAW, B. M.e BARSADE, S. G. (1993). Affect and managerial performance: A test of the sadder-but-wiser vs. happier-and smarter. Administrative Science Quarterly, 38(2), 304-332
SUN, H. (1999). Diffusion and contribution of total quality management: an empirical study in Norway. Total Quality Management, 10 (6), 901-914.
SUN, H. (2000). Total Quality management, ISO 9000 certification and performance improvement.
International Journal of Quality e Reliability Management, 17 (2), 168-179.
TAYLOR, W. A. (1995). Senior executives and ISO 9000: Attitudes, behaviours, and commitment.
International Journal of Quality and Reliability Management, 12(4), 40-57.
TZAFRIR, S. S. & GUR, A. B. A. (2007). HRM Practices and Perceived Service Quality: The Role of Trust as a Mediator, Research and Practice in Human Resource Management, 15(2), 1-20.
UGBORO, I.O. e OBENG, K. (2000). Quality management and job satisfaction: an empirical study,
Journal of Quality Management, 5(2-3rd Quarter), 247-272
VOUZAS, F. (2004). HR utilization and quality improvement: The reality and the rhetoric – the case of Greek industry. The TQM Magazine, 16(2), 125-135.
Maria Odete de Almeida Pereira
WARR, P. (2007). Work, happiness and unhappiness. New Jersey: Lawrence Erlbaum Associates. WEBB, J. (1995). Quality Management and the Management of Quality. In A. Wilkinson e H.
Willmott (eds.), Making Quality Critical (pp.105-126). London: Routledge.
WILKINSON, A., MARCHINGTON, M., GOODMAN, J., & ACKERS, P. (1992). Total quality management and employee involvement. Human Resource Management Journal, 2(4), 1-20.
WOOD, G., YAACOB, A., & MORRIS, D. (2004). Attitude towards pay & promotion in the Malaysian higher education sector. Employee Relations, Vol.26, No. 2: 137-150.
WOOLNER, G.E. (1992). The law of producing quality. Quality Progress, January, 35-40. |
|---|
